Meet The Staff

Alan Ackerman joined Customized Energy Solutions in October 2007 as a Consultant.  Alan provides regulatory coverage of the New York ISO which includes reporting on work group and committee activities.  Alan also provides consulting and business analysis services for clients.  Prior to joining Customized Energy Solutions, Alan worked in the pharmaceutical industry.  Alan earned his BA at Penn State University and his MBA at Binghamton University.

Mike Amiss joined Customized Energy Solutions in July 2006 as a Senior Energy Consultant.  In this role he is responsible for assisting clients with detailed analytical studies and evaluating their energy market activities for improved business decisions.  Prior to joining Customized Energy Solutions, Mike worked for the Midwest ISO as a Midwest Market Initiative team member representing Market Settlements.  Before joining MISO, he was a Portfolio Risk Analyst in the Trading Controls section of ACES Power Marketing, where he was responsible for the valuation of member forward positions.  Prior to 2001, Mike worked at PSI Energy/Cinergy in various field and corporate positions in the areas of energy services sales and marketing, rates and cost of service, load research and forecasting.  While at Cinergy, he managed a variety of project teams including: power systems load research, demand side management impact evaluation, a joint venture’s marketing information system (MkIS) design and development, and Cinergy’s load profiling technical approach for the Ohio Retail Electric Supply Market.  A native ‘Hoosier’, Mike earned a B.S. in Marketing and Management from the Indiana University School of Business and a M.B.A. from Indiana State University along with graduate courses in applied statistics from Purdue University. 

Sharon Barra joined Customized Energy Solutions in August 2008 as a Senior Accountant.  She is responsible for the financial reporting of the company.  Prior to joing CES Sharon spent 3 years as Controller at Swets Information Services Inc.  Sharon worked previously at Fleer Trading Cards for 13 years holding various roles in the finance department.   Sharon earned a BS in Accounting from Lycoming College.

Dharmesh joined Customized Energy Solutions in June 2007 as an Energy Scheduler. With a background in Electrical Engineering, Dharmesh supports the day to day activity in Day ahead and Real time energy markets like submitting day ahead bids and offers, Day ahead and real time Demand response, Emergency Load response, settlements and bill reconcilation. Prior to joining CES, Dharmesh worked as a telecommunication consultant with local governments, municipalities and first responders providing recommendations on their telecom system upgrades. He earned a Bachelor degree in Science , a Masters degree in Electrical Engineering, and is currently pursuing his second Masters from Villanova University, PA.

Veronica Bosquez joined Customized Energy Solutions in March 2009 as an Analyst, primarily assisting and expanding the CAISO CRR business line in addition to lending support within the PJM and MISO markets.  Veronica previously held positions at the Midwest ISO in their Forward Markets as an FTR Engineer involved in the design and operation of the financial transmission rights market and as a Sr. Engineer for Market Administration, providing engineering support for the operation of the FTR and day-ahead markets, as well as ex-post pricing.   Veronica started her career in the power industry in 2000 as a distribution planning engineer.  She holds a Bachelor’s degree in Electromechanical Engineering from the Technological University in Panama, and Master’s degrees in Electrical Engineering from the University of Arizona and from the University of Illinois at Urbana Champaign, where she focused on the study of powers systems economics.

Nancy Chafetz joined Customized Energy Solutions in September 2004.  As the Director of Regulatory Affairs for ISO-NE, she tracks the evolving market rules in New England through participation in various NEPOOL and ISO-NE committees and working groups.  In these forums, she provides reporting, consultation and advocacy services to clients.  She also performs both quantitative and qualitative analysis related to various aspects of the wholesale and retail electric markets.  Prior to joining Customized Energy Solutions, Nancy worked for over ten years in the energy industry as a financial analyst. She constructed financial models to evaluate independent power projects, advised on project and pricing structures, identified and analyzed tax and currency exchange issues, and performed sensitivity analyses and risk assessments. She earned both an MBA and a B.S. from the University of Texas at Austin.

Raj Chintapalli joined Customized Energy Solutions in August 2004 to provide analytical and database support. As an Analyst, Raj is in charge of performing power flow analysis, maintaining proprietary wholesale market databases, and scheduling day ahead & real time energy in the PJM market. Raj also registers ALM and demand side response participants while monitoring the pricing in the PJM market. Additionally, Raj supports our FTR analysis. He earned a Bachelor’s degree in Engineering from Nagpur University. He has more than seven years of experience in software development and is a certified PJM Generation Operator.

Jacquie DeRosa joined Customized Energy Solutions in November 2007 as the Director of Regulatory Affairs – California. She is working with clients to track and report on a diverse array of policy development issues at the CAISO and to address their business needs as the CAISO transitions to a new market design platform. Jacquie has twenty years of experience in the energy industry. Prior to joining Customized Energy Solutions, she worked directly for the California ISO in the area of market and product design. She also worked as an Account Manager for the CAISO where she served as the main point of contact between the CAISO and large energy corporations. Jacquie’s experience includes work in the international arena on energy sector restructuring matters for the United States Agency for International Development. She has also worked in project development for an independent power producer, and has worked directly for the Federal Energy Regulatory Commission. Jacquie has a B.A. from Rutgers University and an M.B.A. from George Washington University.

Juan Diaz joined Customized Energy Solutions as an Analyst in April 2005. Juan serves as one of the primary business development leaders for the company sharing in the responsibility for increasing company revenues through the promotion of service offerings and growth of our client base. Additionally, Juan tracks the evolving deregulated wholesale power market policies and rules development through participation in various PJM committees and working groups. 
Through the interaction of these forums Juan provide reporting, consultation and advocacy services to clients while also performing both quantitative and qualitative analysis related to various aspects of the wholesale and retail electric markets. Juan previously worked at a senior management level for companies such as GE (Aircraft Engines), DaimlerChrysler, and Siemens (Lighting) in the areas of Strategic Planning, Process Reengineering, and Operations having had responsibility for Profits & Losses in excess of $100 million. Juan earned a B.S. in Industrial Engineering from Northeastern University and a M.S. from Boston University. He is a graduate of GE's management program, is an accredited Lead Quality Systems Auditor, Demand Flow Technology certified and is a Black Belt in Six Sigma.
LinkedIn Profile: http://www.linkedin.com/pub/juan-diaz/11/802/6b2
Email Address: jdiaz@ces-ltd.com

Stephen Fernands founded Customized Energy Solutions in 1998 and is the current President. Since founding the company, he has been involved in more than 100 consulting projects for clients across North America and abroad.  These projects have included market design evaluations, demand response program development, supply procurement, load profiling, generation development, transmission congestion analysis and other electric market analyses. Stephen represented over forty clients in PJM, NYISO, ISO-NE and the Midwest ISO. He created participant coalitions in PJM, MISO and NYISO whose active involvement in the stakeholder process has significantly impacted the evolution of the markets. He has served on numerous committees in the various ISOs including serving as the former Vice Chair and Chair of the PJM Members Committee during 2005 and 2006 respectively. In addition, Stephen has provided testimony to FERC regarding capacity market issues, demand response topics, and other issues.  Stephen earned a B.S. in Economics from Pennsylvania State University and an MBA in Finance from Drexel University.

Guy Filomena joined Customized Energy Solutions in October 2008 as Senior Consultant.  His primary area of focus is providing PJM regulatory coverage and consulting services to clients with a generation asset management and/or trading focus.  Guy has over 18 years of energy experience including 10 years experience in competitive electricity markets as proprietary trader, portfolio manager, and asset manager in PJM, MISO, and NYISO.  He earned an M.S. degree in Business from the University of Baltimore, a B.S. degree in Accounting from the University of Maryland, and he is a Certified Public Accountant.

Chelsea Fowler joined Customized Energy Solutions in January 2009 as a Senior Energy Consultant in the Richmond, VA office.  She will help clients manage procurement and settlements, as well assist with other wholesale and retail service projects.  Chelsea has 6 years experience in the PJM market across a wide range of activities including asset unit commitment, daily operations, portfolio reporting, position tracking, settlements, and transaction support.  Chelsea earned a BS in Mathematics from Royal Holloway University of London and an MS in Financial Mathematics from Kings College London.

Richard Gilkey joined Customized Energy Solutions in June 2006 as a Senior Energy Consultant.  He assists customers in managing electric, natural gas, and other energy costs through supply management, cost optimization, and risk management.  Rick is also responsible for administering electric load response programs that provide opportunities for customers to further reduce electric costs.  He has worked with industrial customers to negotiate power and natural gas purchase agreements, perform energy scheduling, and provide consulting services.  Rick earned undergraduate degrees in Chemistry from Dickinson College and Chemical Engineering from Rensselaer Polytechnic Institute and an MBA from Widener University.  He is currently a member of the Association of Energy Engineers and is a Certified Energy Manager, Certified Energy Purchaser, and Certified Demand Side Management Professional.

Jim Harvilla joined Customized Energy Solutions in January 2009 as a Senior Consultant.  In this role he is responsible for providing expertise and customer support in the area of Energy Storage, Distributed Resources, Renewable Technologies, Project Management and all energy market related issues. Prior to joining CES he worked for New York State Electric & Gas Corporation for 32 years gaining experience in power plant and energy end use technologies. Jim has worked on power plant siting and construction, technical evaluations, environmental impacts and operational performance of conventional and emerging electrical power plant technologies. He has also managed projects funded by EPRI, NYSERDA, USDOE, and USAID.  Jim is a graduate of Binghamton University and served in the US Army - Corp of Engineers.

Bob Hinkel joined Customized Energy Solutions in February 2009 as a Senior Consultant.  Bob monitors North American Electric Reliability Corporation (NERC) and Regional Reliability Organization (RRO) activities to provide customers with insight on evolving standards and compliance requirements.  Bob has over thirty-seven years of experience in the energy industry encompassing Senior Management, Utility and Market Operations, Long-term planning and Regulatory process management.  Prior to joining Customized Energy Solutions, Bob worked for 9 years at PJM Interconnection where he served as Manager - Capacity Adequacy Planning, General Manager – RTO Integration, and General Manager – Operations. Prior to his tenure at PJM, Mr. Hinkel worked for Pennsylvania Power and Light (now PPL Electric Utilities) for more than twenty-five years in various engineering and management assignments in System Planning, System Operations and Information Technology. Bob has a Bachelor of Science in Electrical Engineering from Drexel University and is a Registered Professional Engineer in Pennsylvania.

Caitlin Joyce joined Customized Energy Solutions in August of 2008 as an Administrative Assistant.  Caitlin previously worked in Boston, MA, as an Executive Assistant and was in charge of business development for an event-planning company.  Prior to that she was working with a non-profit organization and coaching youth soccer.  Caitlin graduated in 2006 from Emerson College with a BS in Marketing Communications.

Dave joined Customized Energy Solutions in Feb 2008 as an Energy Scheduler. Most of Dave’s experience is in the Power System Operations area which helps Support the day to day activity in the Day Ahead, Real Time and Ancillary Markets In the MOC.  He is knowledgeable in both Generation and Transmission and is a NERC Certified System Operator(Reliability Coordinator) in addition to being  PJM Generation and Transmission Certified.  Dave worked for Atlantic City Electric for over 30 years with the majority of the time in the Power System Operations area before retiring in Jan. 2000.  After being retired for a Couple of years he rejoined the Energy Industry at PJM as a System Operator before coming to Customized. Dave is a Licensed Private Pilot (Instr. Rated) and a Certified Scuba Diver and enjoys building furniture when he can.

Eddie Kolodziej joined Customized Energy Solutions in June 2005 as Director of Regulatory Affairs - Texas. He spent 31 years with Central and South West Corporation (CSW) working on various assignments in Texas, the southwestern U.S., Mexico, and Europe. Eddie has worked in AC and DC transmission design and construction, generation and transmission planning, control center dispatching operations, and power project development. He is the former Executive Director of the DFW Electric Consumer Coalition and he played a leadership role in ERCOT's Committee of Concerned Loads. Both organizations advocated improving ERCOT's nascent electricity market prior to implementation of the change to a nodal market.  Eddie is an electrical engineering graduate of Texas A&M University. He completed the University of Michigan's Public Utility Executive Program.

Kevin Komara joined Customized Energy Solutions in February 2009 as a Senior Consultant.  Kevin is responsible for the operations of the Real-Time Data Acquisition systems at CES, and the development of new control system technologies.  Kevin has over 25 years of experience in the Electric Energy and Aerospace Industries.  Before joining CES Kevin was a Senior Engineer and Project Manager at the PJM Interconnection for 11 years.  At PJM Kevin was responsible for the Supervisory Control and Data Acquisition (SCADA) Systems that enabled smaller customers to directly connect to the ISO.  He was also very active in the development of architecture and standards that enabled the emerging Smart Grid technologies (Vehicle-To-Grid, Battery-To-Grid, etc.) and renewable technologies (Landfill Gas, Solar Voltaic, Wind, etc.) to connect to PJM and be able to participate in PJM’s Real-Time Markets.  Prior to PJM, Kevin was a Senior Engineer at General Public Utilities (Now First Energy) PENELEC.  At PENELEC Kevin was the Senior Engineer Responsible for the Operations and Reliability of the Energy Management System (EMS) that monitored and controlled almost 1000 Remote Terminal Units in Western and Central Pennsylvania.  Kevin has a Bachelor of Science in Electrical Engineering from the University of Pittsburgh, and is a Registered Professional Engineer in Pennsylvania.

Jim Krajecki joined Customized Energy Solutions in October 2008 as Director of Regulatory Affairs – SPP.  He monitors the evolving SPP marketplace through participation on various SPP and regional working groups.  He provides reporting, consulting, and advocacy services to clients.  Jim also works with CES’s Wholesale Market Services team to provide and expand CES consulting service offerings.  After several years of service as an US Army Officer, Jim has focused the last 11 years on providing consulting and software services to clients in the regional power markets.  He has focused on SPP, ERCOT, ISO NE and PJM over those years but has worked in all North American markets and he has both wholesale and retail experience.  He earned his Bachelor’s in Finance from The University of Texas at Austin.

Ariel Lager joined Customized Energy Solutions in August 2005 and is the Manager of Governmental Affairs. Ariel works on behalf of the company’s clients on regulatory and procedural matters at the state and federal level, with a focus on renewable energy and carbon management.  She also provides services to new ventures and existing companies entering new markets.  In addition, she handles in-house legal matters.  Her previous experience involved end-user consumption and expenditure analysis for a New Jersey-based utility consulting group. Prior to joining Customized Energy Solutions, Ariel worked in the Litigation Bureau of the Office of the Chief Counsel of the Pennsylvania Department of Environmental Protection. Ariel earned a B.A. from Rutgers University and a J.D. from The Pennsylvania State University – Dickinson School of Law with a concentration in Environmental and Natural Resource Law.  She is admitted to practice in Pennsylvania, New Jersey, and the District of Columbia.

Rick Mancini has been with Customized Energy Solutions since June 2003 as Director of Regulatory Affairs for the NYISO. In that position he has taken leadership roles as Chairman of the NYISO Price Responsive Load Working Group, coordinator of the NYISO End Use Customers’ Sector ad hoc Group and Executive Director for the Price Responsive Load Coalition. Prior to joining Customized Energy Solutions, Rick worked for New York State Electric & Gas (NYSEG) for 35 years and was greatly involved in the proceedings leading to the formation of the NYISO. Rick is experienced in power plant operations and ISO/RTO market design. Areas of expertise include project management, energy business analysis, load forecasting, pricing analysis, information system development, performance management and fuel procurement. Rick earned a Bachelors Degree in Technology and an MBA from Binghamton University. He is a Professional Engineer in the State of New York.

Cynthia Mansbridge joined Customized Energy Solutions in January 2009 as a Senior Consultant.  In this role, she is responsible for assisting clients in Retail Services with new markets and current services within forecasting, billing, enrollment, and pricing.  Prior to joining CES, she gained over 10 years experience in Retail Energy Operations and Forecasting in multiple markets while working for Constellation NewEnergy.  Cynthia is a certified Project Management Professional.  Cynthia has a BA from The College of William and Mary in Virginia and an MA from the University of Southern California.

Bhala Mehendale joined Customized Energy Solutions in February 2004 as an Analyst. In this role he is primarily responsible for providing risk management services to clients. In particular, Bhala assists clients in maximizing the value of their Auction Revenue Rights (ARRs) and reducing basis risk with the use of Financial Transmission Rights (FTRs). Additionally, Bhala represents clients in the Credit and Market Settlement working groups building off of over five years of credit and financing experience in the electricity sector. He has worked with municipals and cooperatives in the west and with national trading companies. He has worked on both the engineering and financial analysis sides of the electric industry. Bhala has an undergraduate degree in Mechanical Engineering and a Masters Degree in Management from the University of Mumbai as well as an MBA in Finance from the University of Wisconsin-Madison School of Business.

Kirth joined Customized Energy Solutions in August 2008 as a Scheduling Analyst and is responsible for submitting Day Ahead bids and offers, Day ahead and Real time demand response, Emergency load response, settlements, bill reconciliation etc in Day Ahead and Real Time Energy markets. Prior to joining Customized Energy Solutions, Kirth worked for Samsung Corporation as an Electrical Supervisor. He has earned his Bachelors in Electrical Engineering from India and Masters in Business Administration from University of Massachusetts.

Erik Paulson is the Vice President of Wholesale Market Services at Customized Energy Solutions. He is responsible for the company’s services related to the wholesale electricity markets, which includes managing and scheduling generation assets in the various RTOs/ISOs, and managing the electricity purchases and electricity market activity for large users (municipalities, industrial customers, etc). 

Erik first joined Customized Energy Solutions in May of 2005, as the Director of Regulatory Affairs for PJM. In this role he provided market updates and information on market rule changes to many clients in PJM.

Prior to joining Customized Energy Solutions, Mr. Paulson spent five years at PJM Interconnection. There, Erik held several positions including being responsible for development of new market rules and the computer systems that dispatched approximately 1100 electrical generators across the region.

Erik began his career in the US Navy, where he oversaw the operation of the nuclear power plants aboard the USS Nimitz. He has a Bachelor of Science in Systems Engineering from the US Naval Academy.

Jennifer Reed joined Customized Energy Solutions in April 2007 as an Energy Scheduler. Jennifer supports the day to day activity in Day ahead and Real time energy markets like submitting day ahead bids and offers, Day ahead and Real time Demand response, Emergency Load response,  settlements, bill reconcilation etc. Prior to joining Customized Energy Solutions, Jennifer worked for over 5 years as an Analyst for PJM Interconnection.   She earned a Bachelor of Science in Communications from Clarion University . 

Caryn Rexrode joined Customized Energy Solutions as Senior Consultant in August, 2007. In this capacity, she tracks the evolving market rules primarily in ERCOT and in other ISOs as needed. Through her participation in various committees and working groups, she provides reporting, consultation and advocacy services to clients. Caryn has over 12 years of experience in the energy industry with the last 10 of those involving interfacing roles with the organized power markets (including ERCOT, PJM, ISO-NE, MISO, CAISO, and NYISO). Her previous assignments have included natural gas trading and marketing, various operations roles in power marketing and trading companies, asset management, and regulatory policy and market design in the ISO/RTO space. Caryn has worked for BP Energy, RWE Trading Americas, Tractebel Energy Marketing (Suez), and NorAm Energy (Reliant) before joining CES. Caryn earned a BS degree from University of Texas and an MS degree from Boston University.

David Sapper joined Customized Energy Solutions in January 2007 as the Director of Regulatory Affairs - MISO.  In this role David provides reporting services regarding ongoing developments in the policies and rules of the MISO markets.  In addition, he represents the interests of the MISO LSE Coalition, a group of 17 largely transmission dependent municipal, cooperative and similar electric utilities located throughout the MISO region.  He has provided testimony relied upon by FERC on cost allocation issues.  Prior to joining Customized Energy Solutions, David was a commissioner’s policy advisor at the Public Service Commission of Wisconsin, focusing on RTO and other wholesale electric industry restructuring developments.  He also chaired and served on various working groups of the Organization of MISO States and represented the commission in MISO and FERC policy meetings.  Prior to that, David was an economist and a commissioner’s policy advisor at the Tennessee Regulatory Authority.  While in Tennessee, he served on the Governor's Task Force on Electric Industry Restructuring, helping draft a pilot program for independent generation entry.  David earned a B.A. in Economics from Trinity University (TX) and a Ph.D. in Economics from Vanderbilt University.

Bill Schofield joined Customized Energy Solutions in January of 2002 and is currently Vice President – Corporate Development. Bill is responsible for helping to coordinate the business development and hiring activities of Customized Energy Solutions' various functional teams.  Bill continues to help support Customized’s reporting services in the Midwest ISO.  Previously, Bill provided leadership to Customized’s advocacy and market reporting services team that provides services in the PJM, MISO, NYISO, ISO-NE, ERCOT, CAISO and SPP RTO/ISO regions.  For a period of time, Bill was the primary representative of the MISO LSE Coalition and prior to that for the PJM Public Power Coalition (PPC), in addition to services provided to other clients.  Bill is based out of Customized Energy Solutions' Midwest office located in Carmel, IN, not far from the main offices of the MISO.  Bill earned a B.A. from Moody Bible Institute in Biblical Studies and an M.A. from Trinity International University in Counseling Psychology.

Mark Scott joined Customized Energy Solutions in January 2009 as Director, Structured Trading in the Richmond, VA office.  His primary focus is providing wholesale electric market procurement and portfolio management consulting services.  Mark has over 10 years of power industry experience concentrated in the PJM market.  He has held a variety of transactional roles including origination, trading, portfolio management, and regulatory market design at a private developer, load serving entity, and trading company.  Prior to the power industry, Mark was a financial analyst for 3 years at Procter & Gamble.  Additionally, he served 7 years as a U.S. Navy Submarine Officer.  Mark holds a BS in Electrical Engineering from the University of Missouri-Rolla and an MBA from the University of Nebraska.

Harveyetta Stone joined Customized Energy Solutions in February 2006 as Senior Administrative Assistant. She currently holds the title Benefits Manager with responsibilities that include managing the company's employee benefits program. She also assists the Sr. Accountant on tax related and other issues. Prior to joining CES, Harveyetta served as an administrative assistant to the director of a major global Standards organization. Her expertise and experience is an asset to the growth of the company.

Netra Thakur joined Customized Energy Solutions in June 2006 and currently working as analyst. Netra participates in market analysis projects for various clients active in the deregulated electricity markets. She also provides software support in automating daily activities related to market analysis and data collection. She is responsible for maintaining proprietary wholesale market databases for the company. She has over 6 years of experience in Software Application Development and Quality Assurance and Testing. She is Six-Sigma Green Belt certified in IT project quality assurance. She has worked on IT projects for GE Aircraft Engines (GEAE), GE Consumer Products (GECP) and GE Plastics through Patni Computer Systems, India. Netra earned a Bachelor’s degree in Engineering from Mumbai University, India and is currently working on her MBA at Drexel University.

Tommy joined Customized Energy Solutions in June 2008 as a Scheduling Analyst and is responsible for submitting Day-ahead bids and offers, Day-ahead and Real-time Demand Response, Emergency Load Response and settlements in Day-ahead and Real-time energy markets.  Prior to joining CES, Tommy worked with Ameresco, Inc. for six years providing support for energy procurement personnel, energy bill payment and data analysis, energy budget preparation, bill verification services and utility rate modeling.

Ed Toppi joined Customized Energy Solutions in July 2006 as a Senior Energy Consultant.  His primary area of focus is providing consulting services to Load Serving Entities in the areas of market analysis, risk management, hedging strategy, and other operational areas.  Additionally, Ed assists with quantitative analysis and retail energy marketing expertise on a variety of client projects.  Ed has over 10 years experience in the electricity industry—mostly in deregulated markets.  Most recently, Ed was a Vice President with Constellation NewEnergy, where he ran the company’s Mid-Atlantic regional business and oversaw Customer Acquisition Operations and Load Forecasting.  Prior to that, Ed held positions with Exelon Energy and Public Service Enterprise Group.  Before entering the private sector, he served as a Submarine Officer in the U.S. Navy.  Ed holds a Bachelor of Science in Mathematics from the United States Naval Academy and a Masters of Business Administration from Drexel University.

Jed Trott joined Customized Energy Solutions in July 2007 as an Analyst. He supports FTR services in MISO including annual ARR allocations and monthly and annual FTR auctions.  Jed also assists with consulting projects and the Load Serving Entity(LSE) services of billing and scheduling in different RTOs.  Before he joined Customized Jed worked as a Financial Advisor.  He earned a BA in International Relations from The University of Pennsylvania where he minored in Economics.

Dr. Rahul Walawalkar joined Customized Energy Solutions in March of 2004. He has been involved in numerous projects for evaluating the economics of emerging electricity storage technologies in deregulated electricty markets in U.S. since 2004. Rahul is also involved in development of analytical models related to demand response and energy market analysis. He has over 11 years experience in energy and IT consulting including new product development.
Rahul is an expert in energy efficiency and demand side management applications and has written numerous academic papers on the subject.  He is a certified energy manager (CEM), certified demand side management (CDSM) professional and Certified Sustainable Development Professional (CSDP).
Rahul received Ph.D. in Engineering and Public Policy from Carnegie Mellon University in 2008. He received Masters in Energy Management from New York Institute of Technology in 2003 and Masters in Engineering and Public Policy from Carnegie Mellon University in 2006. Rahul has a Bachelors degree in Electrical Engineering from Walchand College of Engineering, India. Rahul was recognized as one of the "Legends in Energy" by Association of Energy Engineers at the World Energy Engineering Congress in 2007.

Jeff Whitehead joined Customized Energy Solutions in August 2006.  Jeff is currently the Director of Regulatory Affairs for PJM.  In this role he provides regulatory coverage, which includes reporting on work group and committee activities.  Jeff is also the lead for the Public Power Coalition (PPC), which is a group of municipal utilities and electric cooperatives with common interests in the PJM market.  In addition to his regulatory responsibilities, Jeff also provides consulting and business analysis services for clients.  Prior to joining Customized Energy Solutions, Jeff worked for PJM Interconnection for 4 years in the System Operations Division, the Western Region Office and the Reliability Services Division.  Jeff earned a BA in Information Systems from Susquehanna University and is currently working on his MBA at Penn State University.

Kent Withrow joined Customized Energy Solutions in November 2007 as an Analyst, primarily serving clients in the Midwest ISO region.  Previously, he was the Technical Lead for Market Settlements applications at the Midwest ISO.  He had served in that role since 2004, through the launch of the MISO energy market in 2005, until joining Customized Energy.  Kent develops software tools and provides analytical support on IT and business issues for shadow settlements and related services.  He is a NERC-certified Reliability Coordinator.  Before MISO, Kent worked as a developer and consultant on utility billing software (SPL WorldGroup), energy source analytical software (Landmark Graphics) and transmission forecasting software (LCG Consulting).  He started his career in the energy industry in 1993, as a load forecaster and renewable energy GIS analyst at the Wisconsin Energy Bureau.  Kent earned a B.S. in Mechanical Engineering from the University of California at Berkeley, and an M.S. from the Energy Analysis and Policy program at the University of Wisconsin - Madison.